On board our trams
We want you to have a great journey on Supertram so:
- we have a conductor on board every tram
- you'll find friendly and helpful staff and a clean and safe environment
- we offer priority seating for customers with mobility or any other difficulty including people with small children. Mobility scooters are welcome on board so long as they comply with our mobility scooter policy
- all our trams are equipped with CCTV, automated announcements and visual displays. The presence of CCTV equipment on a vehicle is confirmed by appropriate signage. When we record customers on our CCTV systems, we follow the CCTV Code of Practice published by the Information Commissioner’s Office.
- we welcome guide dogs and recognised support and assistance dogs
Find out more detailed information about our trams
Supertram tickets
Buying the right Supertram ticket for you is easy.
You can buy single, day and weekly tickets on board directly from the conductor.
Day and weekly tickets are also available on the Stagecoach Bus app.
Need a longer term ticket? 7 day, monthly and longer term tickets can be bought on our website.
Find out more about our tickets
When things go wrong
There are times when we may experience disruption, either due to maintenance work or incidents which are beyond our control. If this happens, we'll:
- do our best to provide alternative means of transport where possible
- keep you updated through our staff, website, social media and Travel South Yorkshire
We are committed to offering a safe, reliable and frequent service with polite, friendly and helpful staff.
Millions of people use our services each year, and we want all of them to enjoy their experience when travelling with Stagecoach Supertram. However if you would like to view ourComplaints Handling Process you can do so here.
Go to our feedback form